Overview
Law360 quoted Pantelis Michalopoulos in an August 29 article titled “Verizon Throttling Incident Stokes Open Internet Fears.” The article discusses how a California fire department's row with Verizon over throttled internet service has become the latest watershed moment in the debate over net neutrality regulation. According to the article, net neutrality critics say that Santa Clara County's slowed-down internet service, which lagged while local firefighters battled the state's largest wildfire, was a well-intentioned business practice botched by the customer service department.
Michalopoulos tells Law360 that botched customer service cases could have been considered violations under the net neutrality rules if an internet service provider were found to be unreasonably interfering with a customer's access to web content. “Mistakes can be unreasonable, too,” he says.
The full article can be read at Law360 (subscription required).
